1. Where can I find details about how much has been pledged to my agency and by whom?
   
2. When will designation payments be made to my agency?
   
3. What are United Way of King County's processing fees?
   
4. What percent of the pledges will be paid to my agency?
   
5. What are the program/branch payout restrictions?
   
6. What does a negative payout amount on the payment report mean?
   
7. How do I get information about donors associated with a company match?
   
8. How can I inform United Way of King County of an address change? 

Where can I find details about how much has been pledged to my agency and by whom? 
A donor list, including donor name, address, (unless anonymous), company (if applicable) and pledge amount, is sent to each agency after United Way of King County has been able to process all of the pledges for the campaign, usually around March. If more donor detail is needed, please e-mail customerservice@uwkc.org

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When will designation payments be made my agency?
Designations are paid after receipt of funds from the donor, on a monthly schedule. Microsoft and Boeing pledges are paid out quarterly.

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What are United Way of King County's processing fees?

Get more details about fees

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What percent of pledges will be paid to my agency?
Pledges are paid out upon receipt of funds from the donor (or their employer if payroll). Designation fees and credit card fees are detailed above.

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What are the program/branch payout restrictions?
United Way of King County has a designation payout policy of paying to agencies holding the 501(c)(3) status. Parent agencies will receive all funds for related programs and branches. Included will be a payment report, identifying allocations by program and branch.  

If you have further questions, please e-mail customerservice@uwkc.org.

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What does a negative payout amount on the payment report mean?
If a designation adjustment or gift amount adjustment is processed after a payout has been made, the funds will be taken from future payments to that same agency and itemized as a negative. Many times the overall amount is not negative and a check is included. If the overall amount is also negative, there will be no check with the report but a note stating that the amount will be taken from future payments. If the overall negative is greater than $500, a refund request is automatically printed on the bottom.

Please e-mail customerservice@uwkc.org if you need more information about a negative payout amount on your payment report.

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How do I get information about donors associated with a company match?
Please e-mail customerservice@uwkc.org.

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How do I inform United Way of King County of an address change?
Send an e-mail to customerservice@uwkc.org, notifying us of the change. Pledge Operations may require a copy of the last IRS form 8822 filed before changing your address in our system.

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