I helped one single mother of two, working full time, making about $19,000 per year. She'll receive a $6,000 refund. Last year she went to a commercial tax service who charged her $400 to prepare her taxes and then talked her into a refund loan with an additional $200 fee. I felt really good that we were able to help her for free through this program.
Most clients leave and we can only assume they are satisfied with our service, but one client has been in at least 3 times since we completed her taxes, each time with a different friend helping serve as a translator. Not only is she recommending our service, she keeps coming in to help. She seems to come to the site about as often as I do! I'm thinking of recruiting her for next year's tax season. Now if that's not satisfaction I'm not sure what is.
One Sunday, I was doing my grocery shopping at Thriftway and the attendant at the deli counter greeted me and said: "Hi, you prepared my taxes. You know, I got my tax refund on my bank account 5 days after I filed at your site and I could not believe it. You guys had said 10 days. Thank you very much, what you guys do is such a great service. I sent my brother and my coworkers to your site and they all have gotten their refunds. Thank you, Thank you." It felt so good to see how my work had such effect on this person, her family and her community.
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