Mental Health Professional- Bridge Shelter

Program Description

United Way of King County will partner with Catholic Community Services (CCS) to pilot an outreach and engagement program in select Starbucks stores in Seattle.  CCS King County provides a wide array of services to people living in poverty. In this pilot, the outreach staff are trained to always keep their eye on the bigger picture, not just the immediate situation.  Each encounter combines triage and management.  Engagement will begin in and around store locations and will have the flexibility to move to other locations as appropriate and necessary.

Position Description

The Mental Health Professional (MHP) works with individuals experiencing homelessness and behavioral health conditions to help them achieve stability and improved quality of life.  Through outreach, engagement, and ongoing relationships the team focuses on reducing harm and supporting healing.  The team also bridges gaps and helps individual’s access essential resources such as housing, health care, entitlements and treatment.

The outreach team has the capacity to provide Starbucks market based outreach and care coordination services to people who are in crisis.  The MHP will coordinate with team to conduct individual store and adjacent street outreach in alignment with best practices for safety and client engagement.  These positions will engage individuals in designated market areas and help facilitate linkages to resources and housing.  Each full-time outreach position will provide services to individuals for the following purposes:

  • Improve community health and safety by working to resolve the underlying needs of people living on the streets
  • Focus on the highest impact people and most problematic locations
  • Provide information and education to the community about the state of homelessness and opportunities to care for individuals on the street in their community.

The MHP will provide a range of services to people who are in crisis, including Coordinated Entry Assessments; transportation assistance to home community; survival services; connections to shelters/sanctioned encampments; and/or medical/mental health/substance use disorder referral and treatment.



  • Provide effective services to individuals who are in crisis in and around Starbucks locations in designated market areas through:
    • Initiate contact with people and explaining available service to them. Starbucks personnel may provide Outreach Specialists with leads/information/referrals.
    • Repeat contacts to develop relationships with individuals in order to assess their service needs and respond with appropriate referrals and linkages to resources.
    • Help individuals to reduce barriers and provide direct support to access community resources such as personal identification, shelter, housing, entitlements, medical care, behavioral health treatment, etc.
    • Refer eligible individuals to more intensive case management programs when indicated.
    • Develop and maintain productive relationships with all community partners through timely and effective communication and participation in all required meetings and activities.
    • Develop and maintain a working relationship with other outreach programs to facilitate effective collaborative efforts and prevent needless duplication of services.
    • Develop and maintain effective relationships with shelters and other programs that provide direct services to the target population and coordinating client access to these resources.
    • Advocate for individuals living outside with a wide variety of other service providers.
    • Identify gaps and barriers in available community resources and advocating for systemic changes to improve quality and coordination of community services.
    • Document activities according to agency and contract requirements.
  • Provide and/or arrange necessary crisis response and stabilization services. Respond to crises in a prompt, effective and collaborative manner.
  • Provide crisis de-escalation and risk assessment for clients as needed. Advocate with Seattle Police Department, County Designated Mental Health Professionals, Detox and Drug and Alcohol Involuntary Treatment Services when more intensive services are needed.
  • Maintain client records and case notes, and input data on clients into database. 
  • Attend staff meetings, workshops, retreats, community meetings and in-service training as provided.
  • Contribute to and support a positive, team-oriented work environment; participate with other staff members in group decision-making process. 
  • Other Duties as assigned.



  • Meet or exceed qualifications for Mental Health Professional (as defined by WAC 246-341: a person with a Master’s in Social Work, Psychology or Counseling; OR with a Master’s degree in one of the social sciences along with two years of experience in clinical services under the direct supervision of an MHP) OR Substance Use Disorder Professional (SUDP, formerly CDP) credential with Washington Department of Health, OR ability to obtain DOH credential within 60 days of hire.
  • One year direct services experience with vulnerable populations including people in homelessness, with mental illnesses or substance use disorders.
  • Demonstrated ability to respectfully engage with individuals experiencing homelessness and behavioral health conditions essential.
  • Must be able to attend weekly staff meeting.
  • Understanding of problems homeless men and women often face, including alcohol and drug abuse, mental illness, trauma, domestic violence, and long-term homelessness.
  • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
  • Excellent office computer skills, written and oral communication.
  • Ability to work independently and as a member of a staff team.
  • Must be a self-starter.
  • Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
  • Willingness to learn and work within a diverse environment.
  • Criminal history background checks are required prior to employment.
  • Experience and commitment in providing services from a harm reduction perspective.
  • Ability to read and interpret general business correspondence, policies and procedures, referral information, financial documentation.
  • Ability to present information effectively and respond to questions from clients, staff, referral sources and the general public.
  • Responsible for upholding a culture of privacy and security in highly confidential work environment (HIPAA covered entity service area).
  • Complies with all CCSWW policies and procedures that involve access to and safeguarding of client Protected Health Information (all forms).
  • Proof of negative TB test within past 12 months and ability or test within first six months of employment.
  • Valid Driver’s License and acceptable driving record required


  • Knowledge of the local homeless services and resources.
  • Experience with chronically homeless adults.
  • Proficiency in a secondary language.
  • CPR / First Aid training

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