Benefits Hub Coach Generalist

START/END DATE: 1/3/2023 - 8/31/2023

Program Overview

Community and technical colleges are an affordable way for people to get a higher education, yet fewer than half of community college students earn a credential. Further, the COVID-19 crisis demonstrated the importance of a college education. So far during the pandemic, the unemployment rate for those with a high school diploma has been roughly twice that of those with a bachelor’s degree at 9% and 4.8% respectively, disproportionately impacting black, indigenous, and people of color individuals. Benefits Hub helps students stay in school and complete their education by offering financial tools and resources through coaching, workshops, and grants. In the 2022-2023 school year, Benefits Hub will provide 30,000 interventions to 7,000 students and target our efforts toward students of color, parenting students, and first-generation college students to take steps towards undoing systemic inequities.

The Benefits Hub Coach Generalist will meet with students individually and connect students to critical financial and emergency resources as well as provide information that aid students in achieving their educational goals. In addition, they will build the capacity of the Benefits Hub Program to improve persistence and completion rates for low-income community and technical college students through internal projects and providing additional staffing capacity at partner campuses. This position will offer opportunities to further develop your skills and understanding of direct services and outreach in higher education and non-profits.

Locations

  • United Way of King County


Member Roles & Responsibilities

  • Increase capacity of program to respond to student need more effectively through student meetings, outreach, and special projects
  • Provide coaching to students to assess financial needs and eligibility for potential resources and services and encourage financial literacy
  • Provide resource navigation to connect students with campus and community resources, emergency resources when needed, making appropriate referrals, and assistance enrolling in those services
  • Maintain strong customer service by ensuring on-going assistance to students by responding to emails and phone calls from the Benefits Hub internal communication systems during service hours
  • Effectively manage your weekly schedule to accommodate drop-in hours, student appointments, data entry, campus outreach, and other service tasks
  • Maintain confidential and accurate files in our online database (Apricot)
  • Participate in ongoing trainings, apply learnings, and implement racial equity strategies to reduce racial disparities in homelessness and poverty for community and technical college students
  • Campus specific responsibilities that further support student needs, including data management, special projects, staffing food pantries, etc.

Position Length: 8 Months

Benefits & Compensation

  • Bi-weekly stipend of $1222.37 (pre-tax)
  • $250 monthly housing stipend
  • $4546.50 Education Award upon successful completion of service
  • Additional $750 completion bonus from UWKC upon successful completion of service
  • Loan deferment and payment of interest accrued during service year on qualified student loans (loans must be federally-backed; personal/private loans not eligible)
  • Noncompetitive eligibility for federal jobs for up to one year after completing service
  • Health benefits that meet the minimum standards of ACA compliance
  • Unlimited free transportation with a pre-paid ORCA Card
  • Childcare assistance
  • 5 days sick leave, 5 days personal leave plus 5 federal holidays
  • Enrollment in an assistance program with 24-hour access to phone counseling
  • Access to emergency assistance program to mitigate unforeseen financial emergencies that put your continued participation in AmeriCorps service at risk
  • Monthly team meetings, high-quality training, professional development, and networking opportunities
  • Lifelong friends and colleagues who are passionate about service!

Professional Development Benefits

  • Robust professional development to support your personal, professional, and service goals and growth
  • Skills to be gained include but not limited to: Interpersonal and Intercultural communication, community outreach, adaptability, relationship building, conflict management, customer service, resource navigation, data entry, knowledge of WA public benefits, knowledge of inner workings of non-profits and community college systems
  • One time $100 Professional Development stipend
  • Optional career development trainings provided by UWKC AmeriCorps team
  • Previous trainings include: How to Network, Resume Workshops, Mock Interviews, How to make your LinkedIn Profile Shine
  • Networking opportunities within United Way, Campus Departments, and Community Partners
  • Optional Certifications: Mental Health First Aid, Food Handler’s Permit (Required by sites with Food Pantries)

What We’re Looking For:

  • We believe that the communities we serve must be centered in the work we do therefore people of color, first generation college students, and community college graduates are highly encouraged to apply
  • Second language skill is highly desirable so that we can offer connections to students in their preferred or native languages
  • Understanding of systemic racism and commitment to anti-racist work to ensure outputs are relevant and accessible to students
  • Flexibility and quick problem-solving skills to balance the variety of service activities and any potential shift in student/program priorities
  • High emotional intelligence to be able to manage stress and emotions of your own and students
  • Experience working on multiple projects at once and ability to self-manage
  • Ability to communicate clearly with staff members, partners, and community members
  • Ability to build and maintain collaborative relationships with team, partners, and the campus community

Preferred Knowledge and Experience:

  • Familiarity with Washington State, especially communities most greatly impacted by food &  housing insecurity
  • Strong computer skills and experience using Microsoft Word, Excel, PowerPoint, and social media sites
  • Experience as a tutor, mentor, or resource navigator

If you do not have the preferred knowledge, experience, or qualifications, please do not be discouraged from applying.

As a member of this cohort, you will be supported with a robust orientation, ongoing professional development opportunities, training, check-ins, and the tools and resources you need to succeed.

This is a full-time position and members will serve approximately 40 hours per week for the duration of their service term


AmeriCorps Program Eligibility:

  • Must be over 18 years old on the first day of service
  • Must be a U.S. citizen, national, or legal permanent resident of the United States. Unfortunately, F1 visas are not sufficient.
  • Must be available 40 hours per week through August 2023. Exact hours may vary by site placement, but will primarily be Monday – Friday, 8 a.m. to 5 p.m.
  • Must undergo a Washington State Patrol background check, FBI background check and National Sex Offender Registry Check, plus state of residence background check if not currently living in Washington
  • Must be comfortable working in-person. Many sites are currently requiring 3 days/week in person. All AmeriCorps members MUST be able to transition from working remotely to commuting to their site to serve the full 40 hrs. per week at any time during their service year.
  • Understand that AmeriCorps members serve on a full-time (40hrs/week) basis and must prioritize their service hours and responsibilities. Therefore, members currently enrolled in school or with outside employment should not apply if it would interfere with their ability to meet service expectations
  • Per United Way of King County Policy, AmeriCorps members must be fully vaccinated against COVID-19 by the first day of service. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. If you are a selected candidate, you will be required to provide proof of vaccination. Please reach out to unitedwayamericorps@uwkc.org if you need information on medical or religious accommodation.

Please note that United Way of King County has moved to remote and limited in-person operations. As such, be prepared to participate in interviews remotely and to complete service responsibilities in a hybrid environment (in-person and remote) should we move forward with your candidacy. If technology presents a barrier to applying, interviewing, or accepting the position, please reach out to unitedwayamericorps@uwkc.org for accommodations.

Additionally, per United Way and public health guidance, all AmeriCorps members must be able to transition from working hybrid to commuting to their site to serve 40 hrs. per week at any time during their service year. Service schedules will be based on your service site’s needs.

To Apply: Create an application on My AmeriCorps Portal or click here: https://my.americorps.gov/mp/listing/viewListing.do?fromSearch=true&id=115744

  • No resume or cover letter is required.
  • The application process moves quickly, please expect a response within 1-2 days.
  • Please contact unitedwayamericorps@uwkc.org with any questions.