Benefits Hub Coach Leader

START/END DATE: 9/3/2024 - 8/31/2025

Notice to Applicants: 

Please note that United Way of King County has moved to remote and limited in-person operations. As such, be prepared to participate in interviews remotely and to complete service responsibilities in a hybrid environment (in-person and remote) should we move forward with your candidacy. If technology presents a barrier to applying, interviewing, or accepting the position, please reach out to for accommodations.  

All members will be required to serve in person at minimum of 3 days/week or more based on site needs and responsibilities. Additionally, per United Way and public health guidance, all AmeriCorps members must be able to transition from working remotely part-time to commuting to their site to serve 40 hrs. per week at any time during their service year.

Organization Overview 

Community and technical colleges are an affordable way for people to get a higher education, yet fewer than half of community college students earn a credential. Further, the COVID-19 crisis demonstrated the importance of a college education. So far during the pandemic, the unemployment rate for those with a high school diploma has been roughly twice that of those with a bachelors degree at 9% and 4.8% respectively, disproportionately impacting black, indigenous, and people of color individuals. Benefits Hub helps students stay in school and complete their education by offering financial tools and resources through coaching, workshops, and grants. In the 2024-2025 school year, Benefits Hub purpose to provide 10,000 interventions to 5,000 students and target our efforts toward students of color, parenting students, and first-generation college students to take steps towards undoing systemic inequities. 

Position Description

The Benefits Hub team is a dynamic cohort of direct service AmeriCorps members working in collaboration with community-based organizations, and campus faculty and staff to connect community and technical college students to financial resources. As a Benefits Hub Coach Lead you will provide mentorship and guidance to incoming coaches, lead and facilitate training sessions, develop service delivery tools and resources, and provide direct services to students. To be considered for this program you must already be trained in Benefits Hub interventions and have maintained good performance throughout your previous service term with United Way.


We are seeking to hire 1 Benefits Hub Coach Leads to serve internally at United Way of King County

Duties and Responsibilities:

  • Provide direct services to students by assessing their needs, making appropriate referrals, and assisting students in navigation and access of Benefits Hub resources and services
  • Ensure on-going support to students by responding to email and phone calls on a daily basis during service hours
  • Develop and maintain collaborative relationship with service delivery partners, staff, faculty, and other resource organizations to ensure full continuity of support for students
  • Assist coaches in achieving program goals and providing direct services to students by training and mentoring a cohort of 10-13 coaches, and when appropriate elevate concerns and coach needs to UWKC staff
  • Ensure quality service delivery by creating resource guides, toolkits, and trainings for students and coaches
  • Inform service delivery model by partaking in weekly team meetings and maintaining a collaborative relationship with United Way staff and service delivery partners
  • Maintain confidential and accurate files in our online database (Apricot)
  • Coordinate and co-lead monthly All AmeriCorps Benefits Hub team meetings along with Program Coordinator
  • Effectively manage your weekly schedule to accommodate student appointments, data entry, coach mentorship, and other service tasks as assigned
  • Participate in racial equity trainings and apply cultural humility to all service tasks
  • Apply techniques gained from provided trainings in de-escalation, trauma-informed care, and mental health first aid
  • Promote and connect students to other United Way services, including but not limited to tax preparation, meal services, and AmeriCorps opportunities

Desired Qualifications:

  • To be considered for this program you must already be trained in Benefits Hub interventions and have maintained good performance throughout your previous service term with United Way
  • We believe that the communities we serve must be centered in the work we do, therefore people of color, first generation college students, and community college graduates are highly encouraged to apply
  • Second language skill is highly desirable so that we can offer Benefits Hub services to students in their preferred or native languages; Our top 5 most spoken languages by students are: Spanish, Farsi, French, Amharic, and Somali
  • Knowledge of Benefits Hub services and demonstrated ability to meet program goals is required to ensure quality service delivery
  • Experience leading or working with a team is a must in order to foster meaningful partnerships and quality coaching relationships
  • High emotional intelligence is important to be able to manage stress and emotions of your own and students
  • Strong self-management, organizational skills, and flexibility to balance the variety of service activities and any potential shifts in student/program priorities
  • Cultural humility and commitment to racial equity is a must to ensure that services are relevant and accessible

If you do not have the preferred knowledge, experience, or qualifications, please do not be discouraged from applying. We offer professional development, support, and on-the-job learning.

Position Length: September 3rd, 2024 – August 31st, 2025

AmeriCorps Program Eligibility:

Applicants must: 

  • Must be over 18 years old on the first day of service 
  • Must be a U.S. citizen, national, or legal permanent resident of the United States. Unfortunately, F1 visas are not sufficient. 
  • Must be available 40 hours per week through August 2025. Exact hours may vary but will primarily be Monday – Friday, 8 a.m. to 5 p.m. 
  • Must be comfortable working in-person. All members will be required to serve in person at minimum of 3days/week or more based on site needs and responsibilities. All AmeriCorps members MUST be able to transition from working remotely to commuting to their site to serve the full 40 hrs. per week at any time during their service year.  
  • Must undergo a Washington State Patrol background check, FBI background check and National Sex Offender Registry Check, plus state of residence background check if not currently living in Washington. 
  • Have a high school diploma/equivalent or be working toward completing one during the service year. 
  • Understand that AmeriCorps members serve on a full-time (40hrs/week) basis and must prioritize their service hours and responsibilities. Therefore, members currently enrolled in school or with outside employment should not apply if it would interfere with their ability to meet service expectations.  
  • Must be able to attend all orientation/training sessions including both in-person and virtual sessions.  

Compensation and Benefits

  • Bi-weekly stipend of $1,385.18 (pre-tax)
  • $7,395 Education Award upon successful completion of service
  • Loan deferment and payment of interest accrued during service year on qualified student loans (loans must be federally-backed; personal/private loans not eligible)
  • Health benefits that meet the minimum standards of ACA compliance
  • Unlimited free transportation with a pre-paid ORCA Card
  • Childcare assistance
  • 10 days sick leave, 10 days personal leave plus 11 federal holidays
  • Enrollment in an assistance program with 24-hour access to phone counseling
  • Access to emergency assistance program to mitigate unforeseen financial emergencies that put your continued participation in AmeriCorps service at risk
  • Monthly team meetings, high-quality training, professional development, and networking opportunities
  • Lifelong friends and colleagues who are passionate about service!

Professional Development Benefits 

As a member of this cohort, you will be supported with a robust orientation, ongoing professional development opportunities, training, check-ins, and the tools and resources you need to succeed.  

  • Robust professional development to support your personal, professional, and service goals and growth 
  • Skills to be gained include but not limited to: Interpersonal and Intercultural communication, community outreach, adaptability, relationship building, conflict management, customer service, resource navigation, data entry, knowledge of WA public benefits, knowledge of inner workings of non-profits and community college systems 
  • Career development trainings provided by UWKC AmeriCorps team. Previous trainings include: How to Network, Resume Workshops, Mock Interviews, How to make your LinkedIn Profile Shine 
  • Optional Certifications: Mental Health First Aid, Food Handler’s Permit (Required by sites with Food Pantries) 
  • Networking opportunities within United Way and Community Partners 

To Apply: Create an application on My AmeriCorps Portal or click here:

  • No resume or cover letter is required.
  • The application process moves quickly, please expect a response within 1-2 days.
  • Please contact with any questions.