Benefits Hub Housing & Resource Navigator

START/END DATE: 9/3/2024 - 8/31/2025

Notice to Applicants:

Please note that United Way of King County has moved to remote and limited in-person operations. As such, be prepared to participate in interviews remotely and to complete service responsibilities in a hybrid environment (in-person and remote) should we move forward with your candidacy. If technology presents a barrier to applying, interviewing, or accepting the position, please reach out to for accommodations.

All members will be required to serve in person at minimum of 3days/week or more based on site needs and responsibilities. Additionally, per United Way and public health guidance, all AmeriCorps members must be able to transition from working remotely part-time to commuting to their site to serve 40 hrs. per week at any time during their service year.

Organization Overview

Community and technical colleges are an affordable way for people to get a higher education, yet fewer than half of community college students earn a credential. Further, the COVID-19 crisis demonstrated the importance of a college education. So far during the pandemic, the unemployment rate for those with a high school diploma has been roughly twice that of those with a bachelor’s degree at 9% and 4.8% respectively, disproportionately impacting black, indigenous, and people of color individuals. Benefits Hub helps students stay in school and complete their education by offering financial tools and resources through coaching, workshops, and grants. In the 2024-2025 school year, Benefits Hub purpose to provide 10,000 interventions to 5,000 students and target our efforts toward students of color, parenting students, and first-generation college students to take steps towards undoing systemic inequities.

Position Description

The Benefits Hub team is a dynamic cohort of direct service AmeriCorps members working in collaboration with community-based organizations, and campus faculty and staff to connect community and technical college students to financial resources. As part of this cohort, you will be supported and provided with trainings, tools, and resources to be successful. You will become a resource navigation expert in housing navigation, public benefits, and client services. As a Benefits Hub Housing and Resource Navigator, you will support our service delivery partner, Neighborhood House, in providing housing support services and information on public benefits to community and technical college students experiencing housing insecurity, food insecurity, or financial instability. 


Housing and Resource Navigators will serve from the Neighborhood House office located in South Seattle and/or an NH location that is convenient for the member.

Duties and Responsibilities:

  • Review housing assistance applications submitted on online portal for completeness and compliance with program requirements
  • Compile and process rent applications by working closely with Neighborhood House staff, students, Benefits Hub coaches, and vendors
  • Support Neighborhood House program staff in developing housing support resources and referral information for students and Benefits Hub coaches as needed
  • Work closely with Neighborhood House staff to develop and implement strategies to connect students to Benefits Hub/Neighborhood House services, and outside resources
  • Input data into United Way and Neighborhood House database systems and ensure data integrity and compliance with documentation requirements
  • Ensure quality service delivery by attending team trainings and responding to email and phone calls daily during service hours
  • Develop and maintain professional communication with team, partners, staff, faculty, and other resource organizations to ensure full continuity of support for students
  • Promote other United Way services, including but not limited to tax preparation, meal services, and AmeriCorps opportunities
  • Support NH staff with providing in depth information on public benefits to inquiring students
  • Make referrals to American Financial Solutions to assist with budgeting and financial stability
  • Participate in any United Way or NH outreach in person and out in the community that involves providing direct services to students such as assisting with sign up to public benefits, accessing food resources, and other services
  • Participate in ongoing trainings, apply learnings, and implement racial equity strategies to reduce racial disparities in homelessness and poverty for community and technical college students
  • Perform other duties that relate to student basic needs as assigned


  • We believe that the communities we serve must be centered in the work we do, therefore people of color, first generation college students, and community college graduates are highly encouraged to apply
  • Second language skill is highly desirable so that we can offer services to students in their preferred or native languages; Our top 5 most spoken languages by students are: Spanish, Farsi, French, Amharic, and Somali
  • Some knowledge and experience working with vulnerable populations and/or people experiencing housing insecurity
  • Strong communication and organization skills – oral/written, listening, and attention to details
  • Ability to work remotely and comply with both UW and NH established policies and performance standards which may include productivity/personal responsibility, client/customer services, teamwork, and maintaining professional demeanor
  • Demonstrated ability to complete technical documentation in a timely manner while managing several projects, and creating positive problem-solving solutions
  • Cultural humility and commitment to racial equity is a must to ensure that services are relevant and accessible

Preferred Knowledge and Experience:

  • Familiarity with Washington State, especially communities most greatly impacted by housing insecurity
  • Strong computer skills and experience using Microsoft Word, Excel, PowerPoint, and social media sites
  • Experience as a tutor, mentor, or resource navigator

If you do not have the preferred knowledge, experience, or qualifications, please do not be discouraged from applying. We offer professional development, support, and on-the-job learning.

Position Length: September 3rd, 2024 – August 31st, 2025

  • AmeriCorps Program Eligibility:
  • Applicants must:
  • Must be over 18 years old on the first day of service
  • Must be a U.S. citizen, national, or legal permanent resident of the United States. Unfortunately, F1 visas are not sufficient.
  • Must be available 40 hours per week through August 2024. Exact hours may vary by site placement, but will primarily be Monday – Friday, 8 a.m. to 5 p.m.
  • Must be comfortable working in-person. All members will be required to serve in person at minimum of 3days/week or more based on site needs and responsibilities. All AmeriCorps members MUST be able to transition from working remotely to commuting to their site to serve the full 40 hrs. per week at any time during their service year.
  • Must undergo a Washington State Patrol background check, FBI background check and National Sex Offender Registry Check, plus state of residence background check if not currently living in Washington.
  • Have a high school diploma/equivalent or be working toward completing one during the service year.
  • Understand that AmeriCorps members serve on a full-time (40hrs/week) basis and must prioritize their service hours and responsibilities. Therefore, members currently enrolled in school or with outside employment should not apply if it would interfere with their ability to meet service expectations.
  • Must be able to attend all orientation/training sessions including both in-person and virtual sessions.

Compensation and Benefits

  • Bi-weekly stipend of $1,385.18 (pre-tax)
  • $7,395 Education Award upon successful completion of service
  • Loan deferment and payment of interest accrued during service year on qualified student loans (loans must be federally-backed; personal/private loans not eligible)
  • Health benefits that meet the minimum standards of ACA compliance
  • Unlimited free transportation with a pre-paid ORCA Card
  • Childcare assistance
  • 10 days sick leave, 10 days personal leave plus 11 federal holidays
  • Enrollment in an assistance program with 24-hour access to phone counseling
  • Access to emergency assistance program to mitigate unforeseen financial emergencies that put your continued participation in AmeriCorps service at risk
  • Monthly team meetings, high-quality training, professional development, and networking opportunities
  • Lifelong friends and colleagues who are passionate about service!

Professional Development Benefits

  • As a member of this cohort, you will be supported with a robust orientation, ongoing professional development opportunities, training, check-ins, and the tools and resources you need to succeed.
  • Robust professional development to support your personal, professional, and service goals and growth
  • Skills to be gained include but not limited to: Interpersonal and Intercultural communication, community outreach, adaptability, relationship building, conflict management, customer service, resource navigation, data entry, knowledge of WA public benefits, knowledge of inner workings of non-profits and community college systems
  • Career development training provided by UWKC AmeriCorps team. Previous trainings include: How to Network, Resume Workshops, Mock Interviews, How to make your LinkedIn Profile Shine
  • Optional Certifications: Mental Health First Aid, Food Handler’s Permit (Required by sites with Food Pantries)
  • Networking opportunities within United Way and Community Partners

To Apply: Create an application on My AmeriCorps Portal or click here:

  • No resume or cover letter is required.
  • The application process moves quickly, please expect a response within 1-2 days.
  • Please contact with any questions.