Benefits Hub Housing and Resource Navigator (Direct Service)

START/END DATE: 9/13/2021 - 8/26/2022

APPLICATION DEADLINE: 09/07/2021 (apply ASAP – applicants reviewed and hired on a rolling basis)

START/END DATE: 9/13/2021 – 08/26/2022

Notice to Applicants:
Please note that United Way of King County has moved to remote operations and will reopen pending public health guidance. As such, be prepared to partake remotely in interviews, training, and other service responsibilities should we move forward with your candidacy. If technology presents a barrier to applying, interviewing, or accepting the position, please reach out to for accommodations.

Should we move forward with your candidacy, members will start their AmeriCorps service working remotely. Per United Way and public health guidance, all AmeriCorps members must be able to transition from working remotely to commuting to their site to serve 40 hrs. per week at any time during their service year.

In addition to your stipend, we are now offering an extra $1000 BONUS stipend with successful completion of service!

Organization Overview
Community and technical colleges are an affordable way for people to get a higher education, yet fewer than half of community college students earn a credential. Further, the COVID-19 crisis demonstrated the importance of a college education. So far during the pandemic, the unemployment rate for those with a high school diploma has been roughly twice that of those with a bachelors degree at 9% and 4.8% respectively, disproportionately impacting black, indigenous, and people of color individuals. Bridge to Finish helps students stay in school and complete their education by offering financial tools and resources through coaching, workshops, and grants. In the 2021-2022 school year, Benefits Hub will provide 18,000 interventions to 8,000 students and target our efforts toward students of color, parenting students, and first-generation college students to take steps towards undoing systemic inequities.

Position Description
The Benefits Hub team is a dynamic cohort of direct service AmeriCorps members working in collaboration with community based organizations, and campus faculty and staff to connect community and technical college students to financial resources. As part of this cohort, you will be supported and provided with trainings, tools, and resources to be successful. You will become a resource navigation expert in housing navigation, public benefits, and client services. As a Benefits Hub Housing and Resource Navigator, you will support our service delivery partner, Neighborhood House, in providing housing support services and information on public benefits to community and technical college students experiencing housing insecurity, food insecurity, or financial instability.

Housing and Resource Navigators will serve from the Neighborhood office located in South Seattle and/or an NH location that is convenient for the student.

Duties and Responsibilities:
• Review housing assistance applications submitted on online portal for completeness and compliance with program requirements
• Compile and process rent applications by working closely with Neighborhood House staff, students, Benefits Hub coaches, and vendors
• Support Neighborhood House program staff in developing housing support resources and referral information for students and Benefits Hub coaches as needed
• Work closely with Neighborhood House staff to develop and implement strategies to connect students to Benefits Hub/Neighborhood House services, and outside resources
• Input data into United Way and Neighborhood House database systems and ensure data integrity and compliance with documentation requirements
• Ensure quality service delivery by attending team trainings and responding to email and phone calls daily during service hours
• Develop and maintain professional communication with team, partners, staff, faculty, and other resource organizations to ensure full continuity of support for students
• Promote other United Way services, including but not limited to tax preparation, meal services, and AmeriCorps opportunities
• Support NH staff with providing in depth information on public benefits to inquiring students
• Make referrals to American Financial Solutions to assist with budgeting and financial stability
• Participate in any United Way or NH outreach in person and out in the community that involves providing direct services to students such as assisting with sign up to public benefits, accessing food resources, and other services
• Perform other duties as assigned

• We believe that the communities we serve must be centered in the work we do, therefore people of color, first generation college students, and community college graduates are highly encouraged to apply
• Second language skill is highly desirable so that we can offer services to students in their preferred or native languages
• Some knowledge and experience working with vulnerable populations and/or people experiencing housing insecurity
• Strong communication and organization skills – oral/written, listening, and attention to details
• Ability to work remotely and comply with both UW and NH established policies and
performance standards which may include productivity/personal responsibility, client/customer services, teamwork, and maintaining professional demeanor
• Demonstrated ability to complete technical documentation in a timely manner while managing several projects, and creating positive problem solving solutions
• Cultural humility and commitment to racial equity is a must to ensure that services are relevant and accessible

Preferred Knowledge and Experience:
• Familiarity with Washington State, especially communities most greatly impacted by housing insecurity
• Strong computer skills and experience using Microsoft Word, Excel, PowerPoint, and social media sites
• Experience as a tutor, mentor, or resource navigator
If you do not have the preferred knowledge, experience, or qualifications, please do not be discouraged from applying. We offer professional development, support, and on-the-job learning.

AmeriCorps Program Eligibility:
Applicants must
• Be at least 18 years old upon entering AmeriCorps training. There is no upper age limit.
• Be U.S. citizens or have permanent resident status. F-1 visas are not sufficient.
• Not be listed in the National Sex Offender Registry database as having been convicted of sex-related crimes.
• Be willing to submit fingerprints for a criminal history background check. AmeriCorps assesses criminal history on a case-by-case basis when determining applicant eligibility.
• Be in a position to offer full-time service for one year without regard to regular working hours.
• Have a high school diploma/equivalent or be working toward completing one during the service year.

Compensation and Benefits

  • Monthly living allowance of $2,365 (pretax), paid bi-weekly
  • $6,345.00 Education Award upon successful completion of service
  • Loan deferment and payment of interest accrued during service year on qualified student loans (loans must be federally-backed; personal/private loans not eligible)
  • Noncompetitive eligibility for federal jobs for up to one year after completing service
  • Health benefits that meet the minimum standards of ACA compliance
  • Unlimited free transportation with a pre-paid ORCA Card
  • Childcare assistance
  • 10 days sick leave, 10 days personal leave, 9 federal holidays
  • Enrollment in an assistance program with 24-hour access to phone counseling
  • Professional work experience: learning a variety of disciplines by working with professionals and clients in the field
  • Monthly team meetings, high-quality training, professional development, and networking opportunities
  • Lifelong friends and colleagues who are passionate about service!

To Apply: Create an application on My AmeriCorps Portal or click here:

  • No resume or cover letter is required.
  • The application process moves quickly, please expect a response within 1-2 days.
  • Please contact with any questions.