Free Tax Help & Census 2020

Alternate Tax Options

Out of an abundance of caution and in alignment with recommendations from Public Health, United Way of King County Free Tax Preparation Sites are closed until the end of the filing season due to the risks associated with COVID-19.

United Way of King County is still committed to providing tax help to those in need. If you need help filing your taxes we have highlighted two options below: Self-filing with free software, such as or virtual tax preparation guided by our local tax experts at


Anyone with a simple return can file their taxes for free. More complicated returns can be filed for an additional fee. See to view a complete list of what is included in the free software. You can also visit to find other free online options.

Need additional help? Call us Toll-Free at 833-540-0800. Our operating hours are 10am – 8pm Monday to Friday, and 10am – 1:30pm Sat & Sun.

Common Questions

What is a Simple Return?

Simple tax returns covered my MyFreeTaxes include: W-2 Income, Limited Income interest, dividend income, student education expenses, unemployment income, student education credits, student loan interest, claiming the standard deduction, Earned Income Tax Credits, Child Tax Credit, and Child and dependent care expenses. A full list of forms included can be found here:

What Are the Limitations to Services?

Many returns that are typically in-scope and free at our in-person tax sites, are not all included in the free software, for example, Self-Employment income (1099-MISC), Mortgage Interest, Real Estate Taxes, other Itemized Deductions, Third-Party Payments (1099-K), HSA, and many others.  If you have these tax forms, you will have to purchase an upgrade to file with this system. However, you will receive a discount if using A full list of what is included in the free software can be found at

What are other free resources that are available for me?

You can explore a few different options:

  • Online filing – you can find additional free filing tools via IRS Free File programs. Use this resource to lookup free online tools:, or visit for more information and details
  • Virtual Tax Prep – New Service: This option allows you to upload tax documents to have your taxes prepared virtually by our local United Way Free Tax Preparation expert team. Scroll down this page to see more information on the option.

What do I need to file on

You will need:

  • An email address to create an account
  • Your exact AGI from line 7 on Form 1040 of your 2018 tax return (to verify identity)
  • SSN for everyone on the return
  • All tax documents
  • Bank account and routing number (for direct deposit/debit)

I Don’t Know my 2018 AGI. What Should I Do?

If you filed your taxes at a UWKC Free Tax Prep location last year, email and include your phone number so we can provide you with a copy of last year’s return. If you did not file with us last year, can help you retrieve a copy of last year’s tax return.

Can I schedule a Support Associate on the phone to assist me as I complete my return, step-by-step?

The goal of the United Way of King County support line is to provide quick guidance and recommendations to assist you to complete your tax returns on your own. We can help you identify your forms such as Form W-2 or a 1099-INT to helping you tally up your deductions and let you know if your Standard Deduction is more beneficial.
If you’re interested in having your taxes done by our local Free Tax Preparation expert team, scroll down this page to see more information on the option.

Can a Support Associate enter my information for me on on my behalf?

Unfortunately, a United Way of King County support associate will not be able to enter your information and tax documents into on your behalf.  If you’re interested in having your taxes done by our local Free Tax Preparation expert team, scroll down this page to see more information on the option.

Am I Eligible for

Anyone with an income under $69,000 can file for free using the IRS Free File program.

Virtual Tax Preparation

United Way of King County is partnering with, to provide you a way to get connected with free tax preparation services virtually from your own home. At a mobile-friendly site, you can answer simple questions about your household situation, securely upload their tax documents, and get connected to our United Way Free Tax Preparation team to answer any questions. Our local Free Tax Preparation team will remotely prepare the tax return, speak with you to review your return and file the return electronically with your consent.

This service is available for individuals and households who earned less than $66,000 in 2019.

Common Questions

How does GetYourRefund work?, provides an easy way to complete your taxes in five simple steps.

  1. Answer questions on our intake form
  2. Gather your necessary tax documents
  3. Have a conversation with one of our IRS certified tax experts
  4. Let our tax experts prepare and review your return
  5. Submit your return electronically with your consent

What are the limitations to the service?

United Way is an equal opportunity provider and anyone who earned less than $66,000 in 2019 can use United Way’s Free Tax Preparation services. However, some returns are too complex for our volunteers. For example, we cannot prepare returns for income earned in other states.

At this moment, we currently can only verify filers with social security numbers, and cannot verify ITIN’s at this time. We are working to provide a solution to ITIN holders in the near future.

Here are services we do NOT provide:

  • State returns (Washington state does not have any state income tax, so no return is necessary. If you worked in a state that requires a state return, you can use to file free.)
  • If you have a 1099-B (proceeds from a brokerage, if you bought/sold stock)
  • If you sold your home or if it went into foreclosure
  • If you received rental income
  • If you are a non-resident alien
  • If you are self-employed and had expenses above $25,000, had a net loss, or want to deduct the use of your home as a business expense.
  • If you are a registered domestic partnership

What do you need to file on is available for mobile phones, tablets, and desktops. We have found most filers can complete the questions and get through the intake relatively easily. You will need:

  • An email address to create an account
  • Photo ID card or Passport for you and your spouse
  • SSN for everyone on the return
  • All tax documents
  • Bank account and routing number (for direct deposit/debit)

Please note: We are working with an identity verification provider that meets strict security guidelines and has stringent rules for how to verify identity online, so many tax filers are not able to verify their identity. We are aware of this limitation and are working on a way to increase the number of filers that can verify their identity, while still adhering to the IRS online identity verification guidelines. You can email for additional assistance.

If I need assistance with, how do I get help?

There are customer support staff that are watching a chat dialog on the website. If you need help:

Click the chat icon on the website and someone will be able to help you. You can also email for assistance.


United Way’s Free Tax Preparation services are offered January 13th — April 18, 2020

Note: Given the extension of the filing deadline, United Way of King County is currently determining the services that will be available after April 18th.

Census 2020

The 2020 Census begins on March 12th with an official letter mailed to households. If you have received that letter, please complete your Census online at The Census is safe, confidential, and essential to ensure that our community receives needed funding and political representation. For more information, visit

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