Benefits Hub Leader (Direct Service)

START/END DATE: 9/13/2021 - 8/26/2022

APPLICATION DEADLINE: 09/07/2021 (Apply ASAP – hiring on rolling basis)

Position Length: 9/13/2021-8/26/2022

Notice to Applicants:
Please note that United Way of King County has moved to remote operations and will reopen pending public health guidance. As such, be prepared to partake remotely in interviews, training, and other service responsibilities should we move forward with your candidacy. If technology presents a barrier to applying, interviewing, or accepting the position, please reach out to for accommodations. Should we move forward with your candidacy, members will start their AmeriCorps service working remotely. Per United Way and public health guidance, all AmeriCorps members must be able to transition from working remotely to commuting to their site to serve 40 hrs. per week at any time during their service year.

Organization Overview
Community and technical colleges are an affordable way for people to get a higher education, yet fewer than half of community college students earn a credential. Further, the COVID-19 crisis demonstrated the importance of a college education. So far during the pandemic, the unemployment rate for those with a high school diploma has been roughly twice that of those with a bachelors degree at 9% and 4.8% respectively, disproportionately impacting black, indigenous, and people of color individuals. Bridge to Finish helps students stay in school and complete their education by offering financial tools and resources through coaching, workshops, and grants. In the 2021-2022 school year, Benefits Hub will provide 18,000 interventions to 8,000 students and target our efforts toward students of color, parenting students, and first-generation college students to take steps towards undoing systemic inequities.

Position Description
As a Benefits Hub Coach Lead your role will be to provide mentorship and guidance to incoming coaches, lead and facilitate training sessions, develop service delivery tools and resources, and provide direct services to students at two colleges. This position will offer opportunities to further develop your leadership skills and understanding of direct services and resource development in higher education and non-profits.

We are seeking to hire 3 Benefits Hub Coach Leads to mentor coaches and take appointments at two of the following campuses:
• Bellevue College
• Green River College
• Highline College
• North Seattle College
• Renton Technical College
• Shoreline Community College
• South Seattle College
• University of Washington, Bothell/ Cascadia College

Duties and Responsibilities:
• Provide case management services to students by assessing their needs, making appropriate referrals, and enrolling them in services
• Assist coaches in achieving program goals and providing direct services to students by training and mentoring a cohort of 6-10 coaches
• Ensure on-going assistance to students by responding to email, phone calls, and chats during service hours
• Develop resource guides, toolkits, and trainings for coaches that maintain quality of service
• Effectively manage your weekly schedule to accommodate student appointments, data entry, outreach, resource development, coach support and other service tasks
• Develop and maintain collaborative relationship with service delivery partners, staff, faculty, and other resource organizations to ensure full continuity of support for students and coaches
• Participate in ongoing trainings, apply learnings, and implement racial equity strategies to reduce racial disparities in homelessness and poverty for community and technical college students
• Outreach and engage students for the purpose of strengthening relationships or helping students access resources through Benefits Hub or other United Way/campus opportunities

• We believe that the communities we serve must be centered in the work we do therefore people of color, first generation college students, and community college graduates are highly encouraged to apply
• Second language skill is highly desirable so that we can offer connections to students in their preferred or native languages
• Understanding of systemic racism and commitment to anti-racist work to ensure outputs are relevant and accessible to students
• Flexibility and quick problem-solving skills to balance the variety of service activities and any potential shift in student/program priorities
• High emotional intelligence to be able to manage stress and emotions of your own and students
• Experience working on multiple projects at once and ability to self-manage
• Ability to communicate clearly with staff members, partners, and community members
• Ability to build and maintain collaborative relationships with team, partners, and the campus community

Preferred Knowledge and Experience:
• Familiarity with Washington State, especially communities most greatly impacted by food and housing insecurity
• Strong computer skills and experience using Microsoft Word, Excel, PowerPoint, and social media sites
• Experience as a tutor, mentor, or resource navigator
• Familiarity with the Benefits Hub program and services

If you do not have the preferred knowledge, experience, or qualifications, please do not be discouraged from applying. We offer professional development, support, and on-the-job learning.

AmeriCorps Program Eligibility:
Applicants must
• Be at least 18 years old upon entering AmeriCorps training. There is no upper age limit.
• Be U.S. citizens or have permanent resident status. F-1 visas are not sufficient.
• Not be listed in the National Sex Offender Registry database as having been convicted of sex-related crimes.
• Be willing to submit fingerprints for a criminal history background check. AmeriCorps assesses criminal history on a case-by-case basis when determining applicant eligibility.
• Be in a position to offer full-time service for one year without regard to regular working hours.
• Have a high school diploma/equivalent or be working toward completing one during the service year.

Compensation and Benefits

  • Monthly living allowance of $2,517 (pretax), paid bi-weekly
  • $6,345.00 Education Award upon successful completion of service
  • Loan deferment and payment of interest accrued during service year on qualified student loans (loans must be federally-backed; personal/private loans not eligible)
  • Noncompetitive eligibility for federal jobs for up to one year after completing service
  • Health benefits that meet the minimum standards of ACA compliance
  • Unlimited free transportation with a pre-paid ORCA Card
  • Childcare assistance
  • 10 days sick leave, 10 days personal leave, 9 federal holidays
  • Enrollment in an assistance program with 24-hour access to phone counseling
  • Professional work experience: learning a variety of disciplines by working with professionals and clients in the field
  • Monthly team meetings, high-quality training, professional development, and networking opportunities
  • Lifelong friends and colleagues who are passionate about service!

To Apply: Create an application on My AmeriCorps Portal or click here:

  • No resume or cover letter is required.
  • The application process moves quickly, please expect a response within 1-2 days.
  • Please contact with any questions.